Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2023-08-25 06:50 AM
  • 1445 Views
  • 0 Likes
  • 2 In Conversation
carm3154
Follower
Follower
‎2023-08-25 06:50 AM

I have the Essential outdoor camera. It used to work fine. Now I'm trying to set it up in a new home. I've removed it from my devices, factory reset several times, I'm on a 2.4ghz network. I hear the chime when trying to connect the camera, but after I press continue, it waits for like 5 minutes and then says "no cameras were found."

 

Are there any other troubleshooting steps I can try?

0 Likes
Reply
Message 1 of 2
1,445
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2023-08-28 11:29 AM

carm3154,

 

It sounds like the factory reset may not have completed successfully. Be sure to follow the steps as listed here: https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera#:~:text=To%20Fa...

 

JamesC

0 Likes
Reply
Message 2 of 2
1,402
Discussion stats
  • 1 Reply
  • ‎2023-08-25 06:50 AM
  • 1446 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.