Adding Arlo Essential cameras to 2 user's phones

[Rsorens]

I have downloaded the Arlo app, added the cameras to my list and all worls well....on my phone.

I want to do the same for my wife's phone. We downloaded the app, invited her to  have access but cannot find how to: 1. accept the access and 2. add the phones to her phone while still having access on my phone. What I mean by that is that when we add the cameras to her phone, it stops being active on my phone.

Thanks in advance.

[StephenB · Accepted solution]

The two phones need to have separate accounts.

The cameras are only added to the primary account (likely your phone).  The other account (for the other phone) is a "friend account":

• https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account
• https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

Try accepting the friend invite on a PC, that seems to work better.