Arlo|Smart Home Security|Wireless HD Security Cameras

3-Month Trial

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jmg1955
Aspirant
Aspirant

I've seen that the 3-month trial subscription was supposed to be automatically added once the camera synced but I don't think that happened.

I don't see anything under My Subscriptions.

How do I get the 3-month free trial?

Thank you.

 

7 REPLIES 7
Dannybear
Master
Master

How long ago was the camera added to the account?

have you checked using the arlo web portal in pc browser under settings page, subscription, manage subscription?

StephenB
Guru Guru
Guru

@jmg1955 wrote:

I've seen that the 3-month trial subscription was supposed to be automatically added once the camera synced but I don't think that happened.

 


Are you in a country where Arlo offers a subscription?

jmg1955
Aspirant
Aspirant

yes.

jmg1955
Aspirant
Aspirant

I set it up yesterday (Sunday). Camera was added. I bought it through Amazon. I see that I'm supposed to enter a code. I now see that the code is in the receipt. Will look for that now!

jmg1955
Aspirant
Aspirant

I looked in the receipt from Amazon and there was no code to enter, that I could see.

jmg1955
Aspirant
Aspirant

As far as I could see, there was no 16-digit code.

I ended up signing up for the $2.99 a month single-camera secure plan.

Should have been easier to start the "3-months included" portion.

 

StephenB
Guru Guru
Guru

@jmg1955 wrote:

 I see that I'm supposed to enter a code. 


Actually no.  You just leave the code out if you don't have one.

 

A new camera should have automatically given you the trial.  Was this perhaps refurbished?