3-Month Trial

[jmg1955]

I've seen that the 3-month trial subscription was supposed to be automatically added once the camera synced but I don't think that happened.

I don't see anything under My Subscriptions.

How do I get the 3-month free trial?

Thank you.

[Dannybear]

How long ago was the camera added to the account?

have you checked using the arlo web portal in pc browser under settings page, subscription, manage subscription?

[StephenB]

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@jmg1955 wrote:

I've seen that the 3-month trial subscription was supposed to be automatically added once the camera synced but I don't think that happened.

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Are you in a country where Arlo offers a subscription?

• https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[jmg1955]

yes.

[jmg1955]

I set it up yesterday (Sunday). Camera was added. I bought it through Amazon. I see that I'm supposed to enter a code. I now see that the code is in the receipt. Will look for that now!

[jmg1955]

I looked in the receipt from Amazon and there was no code to enter, that I could see.

[jmg1955]

As far as I could see, there was no 16-digit code.

I ended up signing up for the $2.99 a month single-camera secure plan.

Should have been easier to start the "3-months included" portion.

[StephenB]

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@jmg1955 wrote:

 I see that I'm supposed to enter a code. 

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Actually no.  You just leave the code out if you don't have one.

A new camera should have automatically given you the trial.  Was this perhaps refurbished?