I am getting the "getting status" message on all of my devices which includes two iPhones, one iPad and one android. This is happening to both the admin and user.
I contacted support via chat and he/she said that my camera was offline and I would have to reset it. I am an hour away from my camera....uhg!
But, I am able to access live video via the web portal...so how if my camera offline??
TIA for the help!
Solved! Go to Solution.
A new version of the iOS mobile app was just released in the app store. Please make sure to download the latest version which addresses performance issues some users were experiencing.
I just deleted my app and re-installed. I am still having the same problem. When trying to view the camera via the app it says the camera is offline. But, when I go through the browser on my computer the camera is working.