Camera cannot connect after app update

[FailedCustomer9]

My cameras were working fine for months and after an app update in July my cameras have stopped working properly. After many wasted hours of troubleshooting with customer service I was told they couldn’t fix it and they were going to troubleshoot on their end and follow up with me and now it’s October and they still don’t have any idea how to fix it. They at first said I needed 5g and then they said I needed 2.6g and I needed to check it out with my internet provider. The internet provider was able to provide me with proof that the cameras were not having issues on their end it was an issue with Arlo.  I have never complained or been upset with customer service but they really dropped the ball as much as I loved them when they were working I will never buy or recommend anything from Arlo. Buyer beware. Pay for security and peace of mind and instead receive nothing but incompetence and frustration. DO NOT BUY ARLO PRODUCTS THEY ARE NOT DEPENDABLE OR SAFE. THEY WILL NOT PROTECT YOU. 

[ShayneS]

Hi @FailedCustomer9 

Thank you for providing your honest feedback. I have escalated this to the appropriate team, and someone will be reaching out to you as soon as possible regarding this.