Livestream only works at night

[RichardTX]

Livestream only works at nighttime when the night vision turns on. I can hear audio on the livestream during the daytime, but when i press play it is stuck loading. 

[RichWood]

Unplug the camera and plug it back it. It's a known issue. I guess it's being worked on. If you connect on a 2.4 GHz band it happens less frequently 

[RichardTX]

Yes i have. Removed, Reset, Reinstall, Put the camera within 6 ft of a router, tried on a different phone, i have done everything. Wifi is at over 800mbps download and 40mbps upload. It will only livestream once the nightvision turns on

[RichardTX]

This also happens when set to 2.4ghz only. And even when i bring it inside right next to my router.

[JamesC]

RichardTX,

Is this only happening on a specific camera or are you experiencing this behavior across multiple cameras?

JamesC

[RichardTX]

Multiple cameras. I just verified that if i cover the camera with my hand, it will start live streaming. I have pictures showing this if you would like to see them

[JamesC]

Yes, that would be helpful. I have already escalated the details you've provided here. Any additional information we can provide to the dev team will help isolate the issue further.

JamesC

[RichardTX]

 

[RichardTX]

 

[RichardTX]

 

[RichardTX]

 

[JamesC]

Thank you for the screenshots.

If possible, please provide app logs, you can collect these by logging in to your Arlo app and navigating to Settings > scroll down to About > tap "Version" several times until you are prompted to share the log file. You can then email to AskArlo@arlo.com subject line attention JamesC Pan Tilt Live Stream Issue

[RichardTX]

The camera will say connecting and never connect if it is bright outside, but i can hear sound. As soon as it gets dark, or i cover the camera light sensor, the live stream will start working

[RichardTX]

I will try to get the app logs for you

[RichardTX]

I just sent the app logs to you

[JamesC]

Excellent, I've received them. I will get this information in front of the dev team for further investigation.

Thank you!

JamesC