Arlo Essential Pan Tilt Security Camera keeps disconnecting from the Wifi.

[TacoIsLife]

This is my 3rd day of owning the new tilt outdoor camera and I am already having issues with the connection. I am losing my connection whenever every couple of hours. My Wifi connection is strong with the tilt camera which I find strange because it keeps disconnecting. 

My fix for this is I unplug/plug the camera and it works from there. 

This is so inconvenient. 

Please help to resolve this.  

[JamesC]

This could indicate distance from your router or something at the cameras location is intermittently causing a connectivity issue. As a test, If you temporarily relocate the camera near your router without any physical obstructions, does it behave the same way?

JamesC

[RichWood]

Make sure you connect to 2.4 only. The 5 GHz leads to death. Arlo has no clue yet. But that's the issue. 

[TacoIsLife]

@RichWood 

Maybe you should be a consultant for Arlo since they couldn’t figure the issue out lol

[RichWood]

Haha, I joined the beta community once. They made fun of me for suggestions a giant red panic button for the security system. Kind of like the President's nuclear button. Something that sits on a night table in a plastic case. So if there is an emergency when you are sleeping you don't have to mess with the App and two factor authentication when you are having a fire or heart attack. They told me to get a life alert. Lol so I left the beta testing group. But look up Ring's panic button. It's amazing. Arlo should have that. But good luck with the pan and tilt. It's such a cool camera when on 2.4. 

[jguerdat]

Don't forget that 5 GHz. has a shorter connection distance. That could well be the reason 2.4 GHz. is working better (assuming there's nothing interfering with that signal).

[RichWood]

5 GHz doesn't generate walls as well either. However my access point is only 5 feet away. It's stupid how they do not connect to the BaseStation or SmartHub either. Let those devices handle the data feeds. I give up on this camera completely. Probably going to return it. Not ready for primetime.  

[RichWood]

Penetrate walls. Sorry. Spellcheck had too much coffee this morning. 

[RichWood]

I'm going to try 1 final thing. I'm going to install an outdoor access point. If it drops freezes or something after that, it's a bad internal board or something to do with programming or the Arlo's infrastructure.