Arlo|Smart Home Security|Wireless HD Security Cameras

zones no longer work nor do my schedule for cameras

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Tomcor
Tutor
Tutor

 All I want is the old app. back! My zones no longer work nor do my schedule for cameras. Moved and had to get new cameras and update to new app and it sucks. My cameras work fine but that app. is horrendous. All I get is a line of crap about my zones not working. Purchased at Costco perhaps time to return them and inform Costco of my issues.     Rant over! 

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JamesC
Community Manager
Community Manager

Tomcor,

 

Take a look here for an overview of how the new app works: https://www.arlo.com/en-us/new-arlo-secure-app

 

For schedules specifically, take a look here and make sure you're schedule is set up as desired: https://kb.arlo.com/000062942/How-do-I-add-a-Schedule-Automation-to-my-Arlo-system

 

Are the cameras not recognizing activity zones that you have currently set up or are you not able to set them up in the new interface? If you're needing instructions about how to set them up, see here: https://kb.arlo.com/000062938

 

JamesC

Tomcor
Tutor
Tutor

Yes I have the zones set up and had no problem doing that as they weee the same as old app. I have called tech support several times and have been giving lots of conflicting stories. The last story was that Arlo was having issues and they would get back to me when resolved. That was six weeks ago! I have given up on scheduling it is to complicated for this old dog.