Arlo|Smart Home Security|Wireless HD Security Cameras
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error message says camera cannot be reached and is offline

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  • ‎2024-10-26 03:11 AM
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Extin
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‎2024-10-26 03:11 AM

My camera overheated while being charged. Now cioled down almost a day later and still getting the message. I have tried to restart but get an error message to say it cannot be reached. Do I remove it and then reconnect?

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jguerdat
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‎2024-10-26 07:37 AM

Overheating while charging, unless you had it in direct sunlight or other heat source, should never happen. I suspect the camera is now damaged. Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support may offer.

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