Arlo|Smart Home Security|Wireless HD Security Cameras

Why do my cameras keep going offline?

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Plumber4hire
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Why do my cameras keep going offline?

They always alternate and go down while the other stays online

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  • jguerdat
    Guru
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    It can be due to the WiFi connection being marginal. This can be a signal strength issue and/or an interference one caused by a nearby wireless devices that also uses the 2.4GHz. band. STart by bringing a camera closer to your router for testing - if it stays connected at all times you can try moving the cameras to different locations to get a better signal while still monitoring the area of concern or possibly add a WiFi extender that's closer to the cameras for a better signal.

     

    You can use a smart phone app to check WiFi signal strength as well as possible interference from other routers but that won't detect non-WiFi 2.4GHz interference.

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jguerdat
Guru Guru
Guru

It can be due to the WiFi connection being marginal. This can be a signal strength issue and/or an interference one caused by a nearby wireless devices that also uses the 2.4GHz. band. STart by bringing a camera closer to your router for testing - if it stays connected at all times you can try moving the cameras to different locations to get a better signal while still monitoring the area of concern or possibly add a WiFi extender that's closer to the cameras for a better signal.

 

You can use a smart phone app to check WiFi signal strength as well as possible interference from other routers but that won't detect non-WiFi 2.4GHz interference.