White pictures when its record

[JaMuller]

Hi

I have a problem when the camera records, then the image just goes completely white but there is sound. While when I go into live images the images are perfectly fine.

Tried restarting
Swapped location with another camera
Turned off night vision

It's been like this for 2-3 months

[StephenB]

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@JaMuller wrote:

I have a problem when the camera records, then the image just goes completely white but there is sound.

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Does this also happen when you make a manual recording while livestreaming?

Have you tried changing the brightness in the video settings?

[JaMuller]

When I record live video everything is fine, only applies when it records events.

Tried changing brightness without success

[StephenB]

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@JaMuller wrote:

Tried changing brightness without success

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You could try removing the camera from your account, and then doing a factory reset.  You'd push down the pairing button on the top of the camera until the LED flashes amber (~15 sec), and then add the camera back to your account.

[JaMuller]

I've tried it and without success.

[ShayneS]

@JaMuller 

I have escalated your case & someone from support will be reaching out to you as soon as possible.