WORST SUPPORT

[cyndif]

this is by far the worst product i have ever purchased. numerous calls and resets at least 40 do not work

purchased camera and security base but icon to connect cameras to base do not come up. support was horrible and useless. asked for a supervisor. was told i'd get s callback in an hour. never got one. then i got a ticket that asked me to call the same useless support number to talk to idiots in India. I googled how to support and after two hours with numerous solutions that ARLO support NEVER gave me it still does not work. I am now beyond the 30 days and have wasted over 200 dollars on a piece of crap. Google told me to file a complaint with the BBB as their FB does not  work for complaints. They told me to ask to a T@ supervisor  I can't wait to waste another hour on setting up a base station to cameras that should take less than 5 minutes. tot he hours i have spent and yes i deleted the cached and did the resets several times.  I BOUGHT THE BASE STATION BECAUSE I WAS TIRED OF PAYING FOR A SUBSCRIPTION.  

DO NOT BUY ANYTHING FROM ARLO    WORST SUPPORT EVER  WORST APP EVER AND WORST WEB SITE EVER 

CRAP CRAP CRAP!!!!!

[BrookeN]

Hi @cyndif  I want to first apologize for the frustration regarding the support you received. That is not at all how we want our customers to feel. I would be more than happy to help you. Can you please provide more information. 

Which basestations and cameras are you wanting to set up? Is there an error message when setting up the cameras? As much information that you can provide will help me troubbleshoot the behavior you are seeing.