Routines

[Jsys11]

Hi all the routines don't work on my Arlo previous post I thought it worked but checked it yesterday nothing happen at 0200 am no detection. This is so complicated all I'm wanting is the one comara to be armed with notify record and alarm and at 0000 am and at 0500 am do nothing disarm. Also if I just want to alarm the camera for like 1 hour while I go out in the daytime and change it back  to my routine before I get back you could do this on the old version not now my camera now it just has live video which is working ok you can put in standby  but the arm home and arm away don't work thanks Ja.

[StephenB]

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@Jsys11 wrote:

Hi all the routines don't work on my Arlo previous post I thought it worked but checked it yesterday nothing happen at 0200 am no detection. This is so complicated all I'm wanting is the one comara to be armed with notify record and alarm and at 0000 am and at 0500 am do nothing disarm. Also if I just want to alarm the camera for like 1 hour while I go out in the daytime and change it back  to my routine before I get back you could do this on the old version not now my camera now it just has live video which is working ok you can put in standby  but the arm home and arm away don't work thanks Ja.

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Do you just have one camera?

Can you post screenshots of your modes and automations?

[Jsys11]

I have one camera all the routines have been deleted I'm starting from scratch.

[StephenB]

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@Jsys11 wrote:

I have one camera all the routines have been deleted I'm starting from scratch.

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Starting with the modes, you want to make sure that both "Arm Away" and "Arm Home" have rules to arm your camera, and that "Standby" has no rules at all.

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Here'a a sample schedule - you will need to adjust the time in "am disarm" from sunrise to 0500 and the time in "pm arm" from sunset to 0000.  

Here are sample geofencing automations you can use:

Make sure you set the "enable lists" (right below the automation names) as they are set in the examples.

If you arrive home between 0000 and 0500 then you will need to manually change the mode to "Arm Home".  If you forget, the system will remain in standby until the following midnight.

[Jsys11]

• My routines do not work there have no connection to my one out side camera at all tried everything looked at every setting this one is ghosted out should it be the pics that have been sent I've followed the routine I want won't work could someone send me a video with all settings that need to be on thanks Ja 

   

   

[StephenB]

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@Jsys11 wrote:

• My routines do not work there have no connection to my one out side camera

   

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Well, nothing works when the camera is off-line.

Try moving the camera indoors - ideally 6-10 feet away from your wifi.  Charge the camera while you are at it.  Let us know if that restores the connection.

[Jsys11]

I have no problems with live feed.ive mentioned it previously 

Away arm home arm as a schedule function do not work on my one outside camera 

The camera old vision I had no issues I had a schedule on it and also if I nipped out it for a hour in the day I could just arm it one button and before I got back put it back to my schedule as the daytime my camera was disarmed

[StephenB]

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@Jsys11 wrote:

I have no problems with live feed.ive mentioned it previously 

Away arm home arm as a schedule function do not work on my one outside camera 

The camera old vision I had no issues I had a schedule on it and also if I nipped out it for a hour in the day I could just arm it one button and before I got back put it back to my schedule as the daytime my camera was disarmed

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Are you using the screenshots I posted above?

Can you post screenshots of the automations you have set up?

[Jsys11]

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   my routine the test works ok but between 1159 pm and 0600 am nothing happens if I walk in front of the camera 

[Jsys11]

The motion detection lights up orange on the camera on a test ok motion detection regarding working on the away arm and home arm is not working some setting is out I don't no what it is that's my problem 

[StephenB]

pm arm should  change the mode to Arm Home (and not activate the siren).

Can you post the list of camera rules you have in Arm Home?

[Jsys11]

 

 

[StephenB]

I suggest deleting the rule and creating a new one.

[Jsys11]

 

 

De

 deleted started again same comes back up nothing changes that one thing is ghosted out won't  turn on box3 motion detection 

[Jsys11]

My schedule doesn't work tried everything even to test it 

it doesn't work last hope if I reinstall 

the camera will it go back to factory settings? will this solve the problem? see last picture I think this is the problem will I be able to able it to be on as I can't no matter what I do delete it put it back on and it's the same

[StephenB]

Are you certain the camera is in a subscription plan?

See if you can make a manual recording while livestreaming the camera.

[Jsys11]

I'm in the basic package 

I can record live stream no problem 

[StephenB]

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@Jsys11 wrote:

I'm in the basic package 

I can record live stream no problem 

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Something is definitely wrong.  You could try Arlo's phone support (using the support center in the app).

Another path (painful, but support likely will make you do it anyway) is to remove the camera from the account, do the hardware reset, and then add it back. 

You do the hardware reset by holding down sync until the LED flashes amber (~15 sec).  You do need to remove/re-add the camera to the account, you can't just do the reset.

[LAC57]

This new app is horrible. I can't get anything to stick after setting up. Routines get disabled, I can't save geofencing arrive/leave settings, and it seems that manual arming & disarming is going to be the only thing to do until Arlo fixes all of the mistakes they made with this app.  That or switch to a different product altogether. I spent 2 hours on the chat line today, and then requested a call (never got one), trying to get an answer to the simple question "can each camera have a different schedule as was possible before?"  Thanks to others on this forum it seems that the answer is no.  If I'm not mistaken, it seems that geofencing and schedules (eg off in morning and on at night) can't co-exist. If I set up geofencing, then my schedule routines get disabled.  I wish I could go back to the old app.