Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Refurbished camera will not connect

Reply
Discussion stats
  • 1 Reply
  • ‎2025-01-19 08:41 AM
  • 126 Views
  • 0 Likes
  • 2 In Conversation
stobo
Follower
Follower
‎2025-01-19 08:41 AM

I had an arl essential that worked perfectly until 11/3/24. Since then nothing. Various chats with support went nowhere. They said problem was their firmware. Sent me a refurbished one, it will not connect. It says doesn't recognize device, switched to 2.4 g no differene. Any thoughts?

0 Likes
Reply
Message 1 of 2
126
1 REPLY 1
StephenB
Guru Guru
Guru
‎2025-01-19 01:36 PM
@stobo wrote:

I had an arl essential that worked perfectly until 11/3/24. Since then nothing. Various chats with support went nowhere. They said problem was their firmware. Sent me a refurbished one, it will not connect. It says doesn't recognize device, switched to 2.4 g no differene. Any thoughts?

You should contract support again.

 

You could also try a factory reset of the camera.  Hold down the pairing button until the camera LED flashed amber (about 15 seconds).

0 Likes
Reply
Message 2 of 2
123
Related Labels
Discussion stats
  • 1 Reply
  • ‎2025-01-19 08:41 AM
  • 127 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.