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Recently had to get new phone,  when I try to login it says don't recognize device

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Snow2
Aspirant
Aspirant

Recently had to get new phone,  when I try to login it says don't recognize device, also says sent a push notification...where do they send push notification ?

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jguerdat
Guru Guru
Guru
Assuming you have a new phone number, the push would go to the old one. If it's the same number, be sure you check the phone's settings for the app about notifications. You should also see a link below the 2FA prompt to use a different method. Click on that and choose email.
Snow2
Aspirant
Aspirant

No same phone number, when I had to replace last time was easy and logged almost instantly but was same model s22, upgraded to s24 now and it don't recognize 

jguerdat
Guru Guru
Guru
Did you try using the email alternative?