Plan

[Lizmc]

I purchased a plan but it isn’t showing in the app or my account

[StephenB]

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@Lizmc wrote:

I purchased a plan but it isn’t showing in the app or my account

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Did you purchase using my.arlo.com (logged into your account)?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited) 

[Lizmc]

No, I purchased when promoted in the Arlo app and it sent me to Apple Store

[BrookeN · Accepted solution]

@Lizmc thank you for providing that information. I have reached out to support, they will be reaching out to you as soon as possible. 

[valerieshannon]

I paid for a plan of $29.99 this now please get this resolved I also was waiting for a Live agent and no one contacted me 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.