No Support

[SunFun]

I am on free trial period and discovered that I am not able to get real support, only chat box which is not helpful. Camera is set from app to record as long as there is motion, however, it stops prematurely as in a jet ski slowly entering screen and recording stopped. 

Is this the way ARLO treats potential customers??? Pay or you don't get a real person for support?

[JamesC]

If you have an active Arlo Secure trial, you can reach support by using the Arlo app under Settings > Support. From there you can open a support ticket and an agent will reach out to you with more information.

If the camera is stopping recordings prematurely, you may need to increase the sensitivity until you achieve the desired results. For the camera to continue recording, the motion sensor must be able to detect motion within it's range, if the sensitivity is too low, or the object being detected is beyond the motion sensor range, the recording will end. For more information on sensitivity adjustments, see here: https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

JamesC