Help installing to Orbi router

[Cookie3]

Hi, i have the orbi router, I have deactivated the 5g network, the base and camera show they are connected to the internet but o cant get them to connect to the app or desktop.  Please help, ive been trying for 5 hours . Resetting, powering off, forgetting networks ... I am regretting buying this set up. I have the essentials spotlight version cameras and the VMB4540.  

[StephenB]

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@Cookie3 wrote:

 the base and camera show they are connected to the internet 

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Where are you seeing this?  The Orbi's attached devices screen?

Note if you want to use the VMB4540, then you need to connect the cameras to the smarthub, not your Orbi WiFi.  So start with the smarthub.

The smarthub can be added using my.arlo.com (PC web browser), so try that if the app isn't working for you.  You need to disable any VPN software you have running during the install.  The cameras might need to be added in the app.

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@Cookie3 wrote:

i have the orbi router, I have deactivated the 5g network, 

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What Orbi model?  I've owned several over the years (RBK40, RBK50, RBK860, RBK870) and I don't think any let me disable the primary 5 ghz client wifi (certainly not the newer ones).  Some let me reduce the transmit power.  The newer ones have an IoT network, and that can be 2.4 ghz only (as can the guest network).   

If you are using the IoT network for the cameras, then make sure the phone is also connected to that network when you do the install.  If you are using a PC, then it can either connect with ethernet, or the IoT network.

If you are trying to use the guest network, then see if there is a setting in the Orbi that isolates the clients from each other.  That setting needs to be turned off for Arlo cameras.  Orbi models with the IoT network feature don't have that setting - so you cannot use guest for those (instead you use IoT).