Motion detected but no video recording

[Vinski82]

2 days ago my camera was below 10% battery so automatically went into low power mode and only created snapshots of motions. After charging to 100% I reconnect the camera and now I get motion detected notification on phone but no recordings at all. I have try to remove the device and resync with no luck. Can someone please help me?

[jguerdat]

Verify that you have a subscription which is required for cloud recordings. Your trial sub may have expired.

[Vinski82]

Yes I have a subscription for 2 arlo cameras. I also have not changed any settings in the arlo app.My other camera works fine. 

[jguerdat]

Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support can offer.

[JamesC]

Vinski82,

Check the active mode and the rules for the camera under Routines to make sure there is a rule telling the camera to record when triggered.

For more information on modes and rules see here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC