MY CAMERA IS NOT PICKING UP MOVEMENT

[Rlee95]

All off a sudden my phone has stopped receiving notifications and the motion detector on my Camera doesn’t work anymore. I’ve reset it and recharged it. Trying to find an email or phone number to call is impossible. How can a company offer a service that can only get help via a community. Embarrassing. 2 months without the features I’m paying for. 

[StephenB]

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@Rlee95 wrote:

 Trying to find an email or phone number to call is impossible. 

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You can get phone support via the support center in the app.

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

[Lovely-Home]

I’m having the same issue and I tried reaching out as well . Nothing 

[ShayneS]

@Lovely-Home 

Can you provide more detail regarding the symptoms you are experiencing?

thank you 

[ShayneS]

@Rlee95 

I have escalated this for you and Support will be reaching out as soon as possible.