Inaccessible email

[g01c]

The email address associated with my account was compromised.  I no longer have access to the email address associated with the cameras account.  I have a new email address that I'd change my account to, but I can't change the email address to the new one or change the password because I can't log in. I cannot login in any of the services or accounts to manage my account. How can I reach someone for help as the chat is not useful at all and there is no support phone number anywhere.  

[StephenB]

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@g01c wrote:

The email address associated with my account was compromised.  I no longer have access to the email address associated with the cameras account.  I have a new email address that I'd change my account to, but I can't change the email address to the new one or change the password because I can't log in. I cannot login in any of the services or accounts to manage my account. How can I reach someone for help as the chat is not useful at all and there is no support phone number anywhere.  

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The mods can connect you with support.  I'm tagging them ( @BrookeN , @JamesC , @ShayneS ), to call their attention to your post.  

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[MikeDye]

Hi Brooke.  I am having a similar issue.  no access to email to reset password.  Can someone please call me  you can call me anytime

Thank you so much!

[g01c]

Thank you I just sent a message. I look forward to talk with a representative.

[BrookeN]

@g01c I received your message, thank you. I have contacted support, they will be reaching out to you as soon as possible. 

[g01c]

Thank you @BrookeN. Someone called me but I am not available in the morning. I don’t know if it was you but best time to call me is after 4:30 pm. But if it wasn’t you the person supposed to send me a follow up email to find out the best time to call me.

[BrookeN]

@g01c It is actually not me, keep an eye out for that follow up email. If you do not receive it or need further help reach out to me and I would be more than happy to look into it. 

[g01c]

@BrookeN I thought the representative will send me the follow up email today or if there’s a certain time you guys send the follow up email. So hopefully you guys can send me the follow up email to assist me. I don’t know if the time might be a problem ( I hope not) but If it is, you guys can contact me at any time. I really would like to get some assistance as soon as possible.

[BrookeN]

I reached back out to support today and let them know to reach out to you after 430 EST. 

[g01c]

Thank you @BrookeN. I’ll wait for the call.

[g01c]

@BrookeN Someone called me at 4:02 and they said they will send me a follow up email. I guess it won’t be a second attempt for today but I wait for that follow up email. But I really think it will be nice to do a second attempt before the follow up email ( specially if you guys call before the time I said I’m available). Or if there’s a way you guys promise to called me at certain time I make it work because I don’t know how longer this gonna take.

[g01c]

@BrookeN Do you know if someone will call me today? Nobody contacted me yesterday (06/04/25). I didn’t get any follow up email. I still need help.

[g01c]

Sorry!, Arlo customer service team, my apologies. I press the reject button instead to accept the call. Of course right after that I couldn't do anything about it but just to accept that I missed another opportunity to fix the problem with my account. Could you guys call me again tomorrow (06/07)? 

[BrookeN]

@g01c were you able to speak to support?