Essential xl 2nd generation not loading videos

[JPHughes]

My Arlo camera is not displaying video events. It is picking up activity because I receive notifications, but it doesn’t appear anywhere on my app. Any suggestions?

[StephenB]

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@JPHughes wrote:

My Arlo camera is not displaying video events. It is picking up activity because I receive notifications, but it doesn’t appear anywhere on my app. Any suggestions?

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Has the subscription expired?

[JPHughes]

I have a trial subscription that started yesterday so it’s still good 

[StephenB]

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@JPHughes wrote:

I have a trial subscription that started yesterday so it’s still good 

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Are you seeing the camera on the devices page?

If so, can you livestream the camera?