Contacting Technical Support for RMA without Subscription

[monfirs]

Hello! I'm trying to request an RMA for an Arlo Essential Camera that I purchased a few months ago that isn't charging, but I don't currently have an active subscription. So when I try to request one through chat/support it doesn't let me "contact Technical Support" to ask for one. Can't seem to get past the chat bot nor am I able to contact anyone by phone. Has anyone else encountered this problem? And has anyone been able to submit a warranty claim without a subscription? 

[StephenB]

---

@monfirs wrote:

I'm trying to request an RMA for an Arlo Essential Camera that I purchased a few months ago that isn't charging, but I don't currently have an active subscription. So when I try to request one through chat/support it doesn't let me "contact Technical Support" to ask for one.

---

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so one of them can create a support ticket on your behalf.

[Edinburgh_lad1]

Where do you live?

Under UK and EU laws, the statutory warranty period is 12 months and is with the seller. During this time, it's the seller that legally is responsible for any warranty repairs/exchanges.

[monfirs]

I'm in the US--Southern California to be specific

[StephenB · Accepted solution]

---

@monfirs wrote:

I'm in the US--Southern California to be specific

---

The warranty is 1 year, but it is hard to reach support without a subscription.

The mods can assist.  I guess you can try other phrases in the chatbot - for instance "warranty" or "RMA".