Arlo|Smart Home Security|Wireless HD Security Cameras
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Eustaquiogurgel
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‎2024-12-16 06:54 PM

Hello! I can't connect my VMC 2052 to the official app, I'm from Brazil! The camera model doesn't appear in the app, can you help me? The QR code doesn't work

 

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jguerdat
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‎2024-12-17 06:45 AM

Brazil is not listed as a country that can get a subscription which is needed for these cameras.

 

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

 

The camera may eventually show up in the app for you but without a subscription or a hub to connect it to for local recordings, there's little utility available.

 

You can use a VPN that connects to the US or other country that can get a subscription, create an account then and add the doorbell. You'll also need a credit card from that country to purchase a subscription. Once configured, you don't need the VPN to manage or use the system.

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