Cannot reconnect Essential Outdoor Camera 2nd generation

[Maritha]

One of my four cameras showed as offline (the battery is charged and it is within reach of the wifi). I removed the device in the app and am trying to reconnect it.  The blue LED does not come on or blink when I hold the pairing button on the top of the camera. I still continued to see if anything happens but the connection failed after trying for a while. What should I do?

[jguerdat · Accepted solution]

Try this reset procedure:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If that doesn't work it's probably a faulty camera. Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support can offer.

[Jgilmore1514]

I'm also having the same problem reconnecting, but my device does start blinking blue but never blinks amber and always says device couldn't connect.  What am I doing wrong?

[StephenB]

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@Jgilmore1514 wrote:

I'm also having the same problem reconnecting, but my device does start blinking blue but never blinks amber and always says device couldn't connect.  What am I doing wrong?

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What is the model of the camera or doorbell???

[Maritha]

It took a few attempts over two days and after the camera was fully charged.  Finally got it to work. Thank you! Learned that one should press the button for no longer than what the instruction is.

[Jgilmore1514]

I have the essential 2nd generation outdoor camera. And I figured it out. Even though the app said I had full battery, I thought I would try charging it to see if that was the issue, and it was! It worked perfectly after that. 

[Dhinson]

!! I Know how to fix it I know how to fix!! No thanks to support that i was online with for 2 and a half hours.I had that problem with all my cameras at once . You have got to go in to your wifi router and do a gateway factory reset and its has got to be the factory reset! (Just the reset will not work) . If you do that all cameras should work if not factory reset the cameras that are not working and reinstall.  And if your worried about anything you have Connected to your wifi ,it will all reconnect once its its done.