Can’t connect Arlo to the network

[kimmihail]

I have a problem. I connect to the camera, it shows the percentage of the device charge. The next step is connecting to WiFi. I entered the password and then the connection is in progress and at this step after 5 seconds the blue light stops blinking and an error appears asking to "try again". I tried with another camera, everything is exactly the same. Model number VMC3050

[StephenB]

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@kimmihail wrote:

 Model number VMC3050

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Are you choosing the 2nd gen Essential camera when you go into "add device"?

[kimmihail]

Yes

[CarolCJ]

I have been having trouble connecting my 2nd generation cameras to wifi all morning. I saw that at around 4 am, the cameras were not working, and I couldn't log in. Around 6 am, I could sign in, but all my cameras were offline now. My wifi was working fine. I tried to sign in but had no luck. I get the error saying Bluetooth problem, but my Bluetooth doesn't have a problem. So, I can't help but assume Arlo is having a big problem. I bought these cameras about 2 weeks ago and on a trail subscription for 30 days. It's not looking good for me with this significant issue already. I hope you were able to resolve your problem. I'm just waiting and hoping Arlo fixes the problem they are having sooner rather than later.

[jguerdat]

Checking status.arlo.com shows no current or recent past issues. However, that's only at the servers and doesn't include anything between you and those servers that may have had problems.

Have you rebooted your router?

[kimmihail]

Yes, I did it twice. I also reset the cameras to factory settings. I followed all the installation instructions. In the end, it gives me the error code 1120 In the app

[CarolCJ]

Soon after I made my comment, my cameras came back online. So now I know what to expect and not try to fix the issue myself. It was on their end. I will just wait it out next time without troubleshooting. Of course I have a time limit on waiting it out. lol