Billing issues

[Karakris1975]

I was charged twice on my credit card and it says I have no subscription so therefore I cannot chat with arlo support because I am not priority apparently. If they are not going to turn my subscription back on and refund me one of the payments I am going to be very upset. How are you supposed to be able to do anything the phone number doesn't work and I am not paying anymore to subscribe when I literally just had to payments taken off my card. Make that make sense. 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[davidbeasley]

I need to talk to someone in the billing department.  No one responds to my emails, and there's no phone number to call.  The Chat doesn't work either.  They say they send me an email with a verification code, but I never receive it.  I purchased an Arlo Essentials camera over a year ago which required a subscription.  It was automatically renewed without my consent or any notification.  I no longer need or want this subscription, and I would like to request a refund.  , but I do not monitor that email address.  Someone PLEASE RESPOND!  This is the worst customer service I've ever encountered.

[BrookeN]

I have escalated your concerns to support. Please allow a few days for them to reach out to you. Also, I deleted all your personal information from the post for security reasons. You do not want that type of information on a public forum. 

[mwatson]

I need assistance as I was charged for my subscription but when I log in it says I dont have a plan and it will not allow me to chat because of that.

[BrookeN]

I reached out to support regarding the subscription not showing up on the account after payment. Support will reach out to you as soon as possible. 

[mwatson]

@BrookeN Thank you!

[Kianalika]

I was paying $13.57 a monthly 

payment for monitoring 3 

essential cameras at my house!

I just received a $20.87 bill

on my PayPal account!

I did not agree to any upgrades 

that Arlo presented!

FYI Please refund the balance of 

my $13.57 portion of payment from the !20.87 charge?

Thank You, gg

 

[BrookeN]

Upon checking the Arlo Plus Unlimited Plan is 19.99 a month. With taxes it would equal the charges that you received. Let me know if you have any further questions. 

[Tob2]

Good to know about this.  I too, am having issues with inability to speak with anyone in billing. I have been a faithful customer for 3 1/2 years and am about to cancel the whole operation. This has been ridiculous and customer service is ZERO help. (if you can understand anything they are saying) Its pretty obvious they don't want my business. They would rather you chase your tail and get nothing fixed......    I will give it 24 hrs. If billing does not contact me, I am walking away.

[BrookeN]

@Tob2 can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.