Billing issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice on my credit card and it says I have no subscription so therefore I cannot chat with arlo support because I am not priority apparently. If they are not going to turn my subscription back on and refund me one of the payments I am going to be very upset. How are you supposed to be able to do anything the phone number doesn't work and I am not paying anymore to subscribe when I literally just had to payments taken off my card. Make that make sense.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I need to talk to someone in the billing department. No one responds to my emails, and there's no phone number to call. The Chat doesn't work either. They say they send me an email with a verification code, but I never receive it. I purchased an Arlo Essentials camera over a year ago which required a subscription. It was automatically renewed without my consent or any notification. I no longer need or want this subscription, and I would like to request a refund. , but I do not monitor that email address. Someone PLEASE RESPOND! This is the worst customer service I've ever encountered.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have escalated your concerns to support. Please allow a few days for them to reach out to you. Also, I deleted all your personal information from the post for security reasons. You do not want that type of information on a public forum.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I need assistance as I was charged for my subscription but when I log in it says I dont have a plan and it will not allow me to chat because of that.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I reached out to support regarding the subscription not showing up on the account after payment. Support will reach out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BrookeN Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was paying $13.57 a monthly
payment for monitoring 3
essential cameras at my house!
I just received a $20.87 bill
on my PayPal account!
I did not agree to any upgrades
that Arlo presented!
FYI Please refund the balance of
my $13.57 portion of payment from the !20.87 charge?
Thank You, gg
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Upon checking the Arlo Plus Unlimited Plan is 19.99 a month. With taxes it would equal the charges that you received. Let me know if you have any further questions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good to know about this. I too, am having issues with inability to speak with anyone in billing. I have been a faithful customer for 3 1/2 years and am about to cancel the whole operation. This has been ridiculous and customer service is ZERO help. (if you can understand anything they are saying) Its pretty obvious they don't want my business. They would rather you chase your tail and get nothing fixed...... I will give it 24 hrs. If billing does not contact me, I am walking away.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Tob2 can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.
-
180 degree
1 -
250-50602-01
1 -
alerts
1 -
Alexa
1 -
Amazon Alexa
1 -
Android App
1 -
animal
1 -
api_key
1 -
Arlo
1 -
Arlo 2nd Gen
1 -
Arlo Cameras
2 -
Arlo Essential 2nd Gen always goes offline
1 -
Arlo Essential Spotlight
2 -
Arlo Mobile App
11 -
Arlo Secure 4.0
1 -
Arlo Smart
2 -
base station
1 -
Batteries
1 -
Battery life
2 -
Battery.
1 -
Before You Buy
2 -
camera
2 -
connection
1 -
constant
1 -
customer service
1 -
Doorbell reset
1 -
drained battery
1 -
Essential
1 -
Essential Camera feature request
1 -
Essential outdoor
1 -
Features
6 -
freeze
1 -
Google Nest
1 -
Idk
1 -
Installation
7 -
motion
1 -
Motion Detection
3 -
motiondetection
1 -
need help
1 -
network
1 -
New features
1 -
Night vision
1 -
No recordings
1 -
not working
1 -
Orbi
1 -
Other Discussions
1 -
Payment
1 -
privacy zones essential 2k
1 -
problemshooting
1 -
Product
1 -
Record
1 -
Reliable
1 -
returns
1 -
Router
1 -
sensor not working
1 -
Siren
1 -
smart things
1 -
too many
1 -
Troubleshooting
25 -
Unknown charges
1 -
VMC3050
1
- « Previous
- Next »