Arlo Secure Not Recognizing My Plan

[thill617]

The Arlo Secure app does not recognize my plan and is saying to "Buy Plan." The website shows the same, despite also showing my recent billing invoices and payments. Tried to do online support chat and it said I wasn't allowed to do so.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[thill617]

Update: I found it. DM sent.

Hello Brooke, I do not see either of those options.

[BrookeN]

I did receive that, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.