Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Secure Application

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chasjones
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Using Arlo Secure App on my Samsung S9+, Arlo App Version 4.11.2_28633, released 01/23/2024. My network consists of an Arlo Essential Outdoor Camera and an Arlo Wireless Doorbell. My issue is minor but irritating. When I view the feed for my cameras, often cannot see the selected video unless I select it three times. First touch, it will move to an adjacent video, I back out and select again, and it goes to a blank screen with multiple white bands across the view and finally, third time, it will show me the video I am trying to view. It's mostly a nuisance but if I describe it, maybe it can be fixed on the next revision. 

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JamesC
Community Manager
Community Manager

4.12 should be available from the app store, try updating to the latest version of the app and then test again to see if you still experience the same results.

 

JamesC