Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Essential with spoltight

Reply
Discussion stats
  • 2 Replies
  • ‎2024-02-22 05:57 AM
  • 1182 Views
  • 0 Likes
  • 2 In Conversation
Mikael1958
Aspirant
Aspirant
‎2024-02-22 05:57 AM

All my Arlo cameras old plus Arlo Essential with spoltlight has stoped send recorded films to my Arlo app, this has worked for years but not any more! Do you have any ideas of what the problem can be? // Mikael

0 Likes
Reply
Message 1 of 3
1,182
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2024-02-22 06:06 AM

Verify two things:

 

1) Your active mode is properly selected and has rules for the cameras.

 

2) You have a subscription for the Essential camera - the trial subscription may have expired. Your old cameras, assuming you mean Pro 2 or older, do not require a subscription for the free 7 day plan but any newer cameras do need that sub for cloud recordings.

0 Likes
Reply
Message 2 of 3
1,179
Mikael1958
Aspirant
Aspirant
‎2024-03-01 04:01 AM
Issue solved my subscription had expired! Thank you for the quick response!
0 Likes
Reply
Message 3 of 3
1,153
Related Labels
Discussion stats
  • 2 Replies
  • ‎2024-02-22 05:57 AM
  • 1183 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.