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Unable to scan QR code - Worst Customer Service EVER VMC2030B-100NAS

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Shredne
Aspirant
Aspirant

After spending much time trying to get my ARLO camera to scan the QR code I finally gave up and asked for a refund.  I wasted more time with the online chat bot before I was connected with a chat agent who was very unhelpful.  The chat ended before any conclusion was reached.  They sent me an email saying that the chat had ended due to a "technical difficulty"!  Ha!  The entire company seems to be riddled with technical difficulties.

I should point out that I bought an Essential Indoor Camera last year and it works fine.  That's why I went ahead and bought another Essential Indoor Camera and a Floodlight Camera.  Both of these do not scan the QR code needed to connect them to my WIFI network.

It's all crap now.  The worst.

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Shredne
Aspirant
Aspirant

Please just drop it.  I have returned the camera and I expect a full refund.  Beyond that I have no interest ARLO surveillance cameras ever again.  

That means don't bother me ever again, too.

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StephenB
Guru Guru
Guru

@Shredne wrote:

Both of these do not scan the QR code needed to connect them to my WIFI network.


If you aren't getting the chime, then you could try onboarding using a PC (my.arlo.com) instead of your phone.

 

Another option is to go to https://qifi.org  and generate/print a code from there.

Shredne
Aspirant
Aspirant

Thank you for the information.  What a shame that the chatbot and the customer service rep couldn't help me like that!

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Shredne

 

Were you able to get your cameras onboarded?

 

Thanks 

Shredne
Aspirant
Aspirant

no

ShayneS
Arlo Moderator
Arlo Moderator

Okay, let's see if I can help resolve this for you. When you mention your device won't scan the code, do the cameras chime at all or are they literally not being picked up by your device? Is there an error message?

 

Have you tried installing from a computers web browser as well?

 

Thanks 

Shredne
Aspirant
Aspirant

Please just drop it.  I have returned the camera and I expect a full refund.  Beyond that I have no interest ARLO surveillance cameras ever again.  

That means don't bother me ever again, too.

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