Arlo|Smart Home Security|Wireless HD Security Cameras

Trouble accessing account

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Retired_Member
Not applicable

Hi, I've lost access to the e-mail address my account is associated with and the devices for two-factor authentication are old devices I am no longer using. Are you able to help please? I am still paying monthly for Arlo and cannot access my account at all.

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ShayneS
Arlo Moderator
Arlo Moderator

I have escalated your case & someone from support will be reaching out to you as soon as possible.

ShayneS
Arlo Moderator
Arlo Moderator

@Retired_Member 

 

Is the email attached to your username a good email to reach you? Can you PM me with the best email for the team to reach you, or a contact number? 

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