Setting up Arlo Essential Camera issues

[vingiglow]

Recently got another Essential camera. During setup process the pairing to network fails everytime. Phone on same wifi, removed other camera, fully charged, qr code chimes, but I keep getting this error.

Any suggestions?

Thanks.

[jguerdat]

Did you check the router's connected list to see if the camera was shown as connected? Is the router's WiFi settings use WPA2 (AES) encryption? Are there any special characters and/or spaces in the SSID and/or password? You can try using the reset procedure:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera