Help with new cameras

[Eperez53]

I have 4 older cameras in my home - they work. My dad is I’ll so I just bought two cameras for his house so I can monitor and make sure he is ok, the two new cameras are not linking or activating? How do I do this? There is no live phone support?

[StephenB]

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@Eperez53 wrote:
I have 4 older cameras in my home - they work. My dad is I’ll so I just bought two cameras for his house so I can monitor and make sure he is ok, the two new cameras are not linking or activating? How do I do this? 

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How far in the process are you getting?  Are the cameras scanning the QR code?

[Eperez53]

Yes it does, but when it does it’s search after, it doesn’t grab it

[StephenB]

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@Eperez53 wrote:
Yes it does, but when it does it’s search after, it doesn’t grab it

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Is it in the router's attached device list?

Have you tried doing this with a PC (browse to my.arlo.com), or only with the mobile app? You might try a PC.