Arlo|Smart Home Security|Wireless HD Security Cameras

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dilalbil6
Follower
Follower

Hey! We recently bought a house and there’s an Arlo camera the previous owners left behind. Can we potentially use it if we find out it’s still working? No hub to be found.

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BrookeN
Arlo Moderator
Arlo Moderator

You can use the devices, however the previous owner would have had to take them off their account first. If they are still associated with the previous owner they will not be able to be used until those steps are done. If you have any contact with the owner you could provide them these steps and see if they would be willing to remove them from their account:

https://kb.arlo.com/000062757/What-to-do-before-selling-or-transferring-Arlo-devices-to-a-new-owner

 

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jguerdat
Guru Guru
Guru

If possible, contact the previous owner to see if they removed the cameras from their account, which is needed. You can reset the camera and add it to your account to see if that works (which implies the PO had removed the camera as above). 

 

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

BrookeN
Arlo Moderator
Arlo Moderator

You can use the devices, however the previous owner would have had to take them off their account first. If they are still associated with the previous owner they will not be able to be used until those steps are done. If you have any contact with the owner you could provide them these steps and see if they would be willing to remove them from their account:

https://kb.arlo.com/000062757/What-to-do-before-selling-or-transferring-Arlo-devices-to-a-new-owner

 

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