Cant subscribe to Arlo secure and no 7 days recording

[MShebl]

i bought a new Arlo essential cam on my visit to US and brought it with my back home to Egypt and i was surprised that it will not record outside USA because Arlo secure subscription is a must!! unlike my old Arlo2 cam it records (7 days) and works just fine.

what should I do now!!! throw it away!

i cant even redeem my free 3 months subscription.

[jguerdat]

If you had set the camera up in the US and subscribed using a US-based credit card it would work. In Egypt, you would have to use a VPN to the US (or other country that can get a subscription) to do this. Note that the whole network has to be on the VPN, not just your phone or computer.

Also, starting with the Ultra cameras in 2018, the 7 day free plan was not available. Only the cameras, Pro 2 and older, still have the 7 day plan.

[MShebl]

I tried the VPN option but it didnt work. Can someone from Arlo support please help. I need the support team to set it up for me. I can provide a payment method.
It should have been highlighted on the package or Amazon description that it work only in specific countries, now i’m lost and its super urgent for me to have the 7 days recording.
What can i do here?
Is there an email address for the support team??

[JamesC]

MShebl,

Legacy Arlo cameras support 7 day cloud storage without the need for a subscription but this is not available for Arlo Essential cameras. Arlo does not support subscription plans in Egypt, so you will not be able to save recordings to the cloud with an Arlo Essential camera. For more information on subscription plans, take a look here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

JamesC

[MShebl]

Hi James
Can you please as a community manager support in enabling the record option on my account and i can provide a PayPal account to use for payment.
Plzz support in this, its a matter of family urgency to have this work.
Please again and thanks

[JamesC]

MShebl,

As mentioned above, Arlo subscription plans are not available in all countries. It's not possible to enable a subscription plan on your account in Egypt.

JamesC