CANNOT CANCEL SUBSCRIPTION

[aallenwexner]

I am trying to cancel my subscription as we no longer have arlo products. When i follow the prompts, there is no subscription button in my settings for me to click on so that I can cancel.  I downloaded the app to my phone as well but I could not cancel there either. 

Can somebody please help me cancel my subscription??

[BrookeN]

Are you using the same email address that was associated with the Arlo account? Also, did you follow the steps within the thread? 

https://kb.arlo.com/it/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

If you are still unable to cancel, can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Demitria]

I'm sorry, I'm a little confused. 

I don't want to cancel my subscription with Arlo. I want to cancel my verisure subscription and just continue with Arlo with my already installed Arlo products. 

So I am a little confused because when I try to to this in Arlo app it takes me to verisure. 

My email address with Arlo has always stayed the same like it has with verisure. Same email. 

I don't want to cancel with verisure until I know I can continue with just Arlo but at present they're linked to my subscription with verisure

[BrookeN]

@Demitria I have already reached out to support to contact you, which I responded on your other post. My response was for user @aallenwexner 

[Demitria]

Hi there,

I messaged that to you because I had another message from Arlo describing how to cancel my Arlo subscription. So it has really confused me. 

Because my request is to leave verisure and become just an Arlo subscriber, so unlink the account. 

So it would be best if someone could cal me on the number I provided in my previous dm. 

Okay, thank you

[BrookeN]

I have let support know, if you do not hear from them by Monday please let me know. 

[Demitria]

Okay, thank you very much

[Demitria]

Hi again,

I still haven't heard from anyone?

If someone rings over the next couple of days I may find it difficult to pick up due to appointments and stuff. 

Can someone please help me here. 

I want to cancel my subscription with verisure but keep my Arlo equipment that's installed. 

If I try to cancel with verisure then my Arlo account is linked to that. 

So need to know what to do to be an Arlo only subscriber monthly please?