Arlo essential indoor camera will not chime to the QR code

[Ro6]

I have tried multiple times and have tried all of the suggestions in the app (including factory reset) and cannot get the camera to chime to the QR code. It just sits idle then closes the lense for a long pause, then opens again and never chimes after opening. I have several other cameras (pro 4) and all of them chimed on the first attempt. They are all on the same network too. Has anyone else had this problem? Is it a defective Arlo Essential Indoor Security Camera ?

Thanks

[StephenB]

Maybe try onboarding from a PC (my.arlo.com).

[Sam_87]

Same issue. Camera worked well for year, then stopped.   Charged directly into wall, reset multiple times, blue light flickers, then clicking sound (lens?) 

no chime.  

[jguerdat]

Use Settings, Support and click on your camera to get official support.

[Ro6]

Thank you for your response. I did try this too.

[Ro6]

Thank you for your response. Your information sounds just like my issue. I suppose it is a bad camera.

[Ro6]

Thank you for your response. I did this too. I followed every single suggestion listed under the support article. Sadly none of them solved my issue.

[Sam_87]

I online chatted.  They said battery not charging.  I explained I’m using the block and wire that came with camera.  I think bad battery.  I tried different known working outlets.  I’ll try to escalate the issue later today. I have an open ticket.  

[Ro6]

Did Arlo reach out and do anything for you?

[Sam_87]

Yes, try charging, which I have already.  So, I’ll reach out later.  I am trying a different block, but I don’t see any change.  I’ll definitely post any info I receive from arlo.  

[Ro6]

Thank you so much. This is very helpful.

[Sam_87]

Another online chat, I forwarded them proof of purchase, I’ll let you know if anything comes of it.  

[Ro6]

So, l gave up on the indoor wired camera. I now have an “essential wireless camera” l was relieved that I could actually get a chime from this one. However, when it goes into search mode,  it never detects this new device. No matter how many successful chimes I get. Ugh. 

 Is this happening because I have an existing pro-4 camera? And  the essential camera line can not be. Combined with the pro 4?

There has to be a solution. 

[jguerdat]

No. Have you tried resetting the new camera before trying again?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Ro6]

No, I cannot. The instructions to reset  this type of camera says to go into the app and select the device to take it back to factory settings. My app cannot find the device to add it to my list of devices. So I cannot select it to reset.

#essential wireless  spotlight camera

[jguerdat]

Sorry - I posted the wrong link. Try this one:

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

Some detail in the directions don't apply to setting up a new camera. For instance, you can't remove the camera from your account if you never were able to get it connected. Just ignore those steps.

[Ro6]

[Ro6]

Yes, I tried this with the indoor wired essential camera. After failing multiple times, I have given up on that model.
     I am currently trying to connect with the essential wireless spotlight camera. Do you have any hints or tips on connecting with this model?
Thank You 

[Sumus]

Thanks for sharing - I also just experienced similar issues - managed to get chime by enlarging QR code but Ap could not find device no matter what I tried - now replaced with Eufy that works well