Arlo|Smart Home Security|Wireless HD Security Cameras
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qr code will not scan on Essential camera light

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Follower
Follower
Any recommendation on how to get the Essential spotlight camera to scan the QR code. I have been trying for over an hour at different distances, angles, screen brightness, etc... I even tried printing the QR code bigger on paper with no luck. I have taken it into several different rooms, turned lights on, light off, brighter light, lower light and still nothing.
HELP!!!!
Is this thing broke or am I missing something. I hold the button down for 2 seconds, blue light blinks, hold QR code in front of camera. 8 inches, 6 inches, move it closer, farther away, different light and NOTHING happens.
Model: VMC2030 | Arlo Essential Spotlight Camera
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Sensei Sensei
Sensei

I use a digital camera to take photos of those codes and then put them on a PC.

 

Remember, it wants to see 2.4 GHz wifi. It shouldn't matter on an app


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Community Manager
Community Manager

KevinMcF,

 

Take a look here for QR code scan troubleshooting tips: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

 

JamesC

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Sensei Sensei
Sensei

Just noticed that this is the Essential spotlight camera. I was confusing it with the spotlight.

 

When trying to get the thing to work, I found that contrary to expectations, the code had to be quite some way from the camera.

 

You almost had to sneak up on it from the side.

 

How are you going this? App or PC?

 

I also had to reset my camera several times – press the "button" long enough to show the flashing amber light that comes after the blue light –  but that is an other matter.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Aspirant
Aspirant
This is an example of Arlo poor engineering design, when scanning code, shouldn’t they show the user where the camera is zooming on? Like other vendors did. Because of this poor design, Arlo leaves customers in the dark, just like closing your eyes to search for treasure in the ocean bed. I am giving up! Arlo! Bye
Model: VMC2030 | Arlo Essential Spotlight Camera
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Community Manager
Community Manager

Khoa,

 

Take a look here for QR code scan troubleshooting tips: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

 

JamesC

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Aspirant
Aspirant

I'm having the same problem, and I've tried everything on the Troubleshooting page ten times. I bought this camera to test out the Arlo products before buying a full suite of cameras to secure my business location. But if I can't even set up one basic camera, I've wasted my money. Cheap Chinese cameras are easier to set up, but don't offer the same features. Now I know why the ratings on the Google Play store are so low!

Model: VMC2030 | Arlo Essential Spotlight Camera
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Community Manager
Community Manager

Terlingua,

 

Try setting up using a different device. Do you experience the same behavior?

 

JamesC

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Aspirant
Aspirant

JamesC,

 

I attempted to setup using two different smartphones and a PC. Same issue every time!

 

Just an hour ago, I was finally able to get the QR code to scan. As far as I can tell, the only reason it wouldn't successfully scan the QR code is because my wifi network didn't have a password (I live in a very rural area with no neighbors). Once I added a password to the network, it finally succeeded. You should consider adding this to the troubleshooting information. Or better yet, allowing the camera to work on an open network.

 

Thanks,

Sara

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  • 5 In Conversation