no more free 7 day recording!!

[newhausen]

is this true? i called arlo and was told that my essential cameras require monthly service fee. i have had these cameras for 8 monthes and used the 7 day free recording feature. ( i’ve had arlo cams for 3 years and used multiple cams on 7 day free). now there telling me i mustvhave misunderstood.. unbelievable!!

[jguerdat · Accepted solution]

You have to actually read the documentation and investigate what may have changed. Any camera newer than the Pro 2 has to have a subscription. The trial subscription was at least your first clue. This has been true for the past 2 years so it's nothing new at this point.

[dcfox1]

@newhausen  You may have got 8 months of 7 day recordings on your older cameras but the Essential was a 3 month trial. A little research goes a long way on a big purchase as the trial was on the Product page and box.