Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Oct 31st, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Why doesn’t the essential camera come with a power adapter

Reply
Discussion stats
  • 5 Replies
  • 427 Views
  • 0 Likes
  • 4 In Conversation
Highlighted
Aspirant
Aspirant
I don’t understand why the Arlo Essential cameras don’t come with a power adapter. How are we expected to charge it? Also, it provides no clear details on what power adapters it can clearly use. It was vague information.
Model: VMC2030 | Arlo Essential Spotlight Camera
Highlighted
Mentor
Mentor

Per their web site it does come with a charging cable.  I didn't find anything on a longer AC power adapter for Essential accessories. It does seem like you have to dig for things with Arlo.

https://shop.arlo.com/VMC2030-100NAS.html?_ga=2.233412505.607102114.1584125124-2018378514.1583172378

Highlighted
Aspirant
Aspirant
A charging cable and power adapter are two completely different things. It would be nice if Arlo actually included it with their device.
Model: VMC2030 | Arlo Essential Spotlight Camera
Highlighted
Mentor
Mentor

Yea, I was referring  to the charger since you asked how do we charge the cameras. None of the other cams come with a separate power adapter included. 

Highlighted
Sensei Sensei
Sensei

It is a way of keeping costs costs down for this "Essential" product. I guess Arlo assumes that everyone now has more than enough USB chargers to keep them going for a few years.

 

I have a large box of the things. One way to keep them charged is to but a solar panel to keep it going.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
Highlighted
Aspirant
Aspirant

As mentioned in another reply it does come with a short usb connector but it does not have a replacable battery like the other cameras. So that means you either connect their solar panel or take it down from where you installed it and plug it in with the usb connector. Which isn't very efficient. And their solar panel isn't very good if you have a lot of motion captures. If you only have about 5 - 6 motion captures a day the solar panel is decent. 

 

Also if you want to return it because you do not like their features and it's within the 30 day "return" policy, they will give you a lot of grief.  They say you cannot return it because it has to be defective otherwise you're stuck with it. They will make you "jump through hoops" to "fix" whatever issue you have with it and still refuse to let you return it because you are not happy with the product. Best to purchase from Amazon because they let you return it, no questions asked, as long as it's within the 30 day delivery date. 

Discussion stats
  • 5 Replies
  • 428 Views
  • 0 Likes
  • 4 In Conversation