Why does my Essential spotlight loses connectivity to base station
I actually contacted Arlo Tech Support yesterday and they think that I had too many cameras connected to the Base Station. I had six rather than the five maximum. I removed one and then also did a factory reset on the Essential Spotlight camera. I reinstalled it like a new camera and it’s working again. I will check it while it’s in Away mode later. That’s when I usually have the connection problem. Keeping my fingers crossed!
My two Arlo Essential Spotlight Cameras loses connectivity randomly and frequently since I have installed them. I thought the issue with my first one was resolved so I purchased a second one. I’m really regretting replacing my Arlo Pro 2 cameras with these. I liked the color night vision but not at the expense of unreliability. I fear that when my Essentials are offline, someone will commit a crime on my property and it won’t be captured on video. I feel the Essential Spotlight Cameras are a product failure and hope the there is a fix for them.
Just to be clear… Only my two Arlo Essential Spotlight Cameras have this connectivity failures not my Pro and Pro 2 cameras. They are all connected to the same base station and in the same environment. I have contacted customer support but they fail to understand this.
Then this morning both my Essential Spotlight Cameras froze up again and then one by one, they went offline. Again I was deeply frustrated. I stared at my camera and started to look around then I noticed that my neighbors on both sides of me also have Arlo cameras.
Is it possible that I have a WiFi conflict with one or both of them?
Interference is certainly possible. The distance away from each system counts, of course. How are your neighbors' cameras connected - WiFi or to a hub? Use a WiFi analyzer app on your phone to find what channels are being used for all nearby routers/systems - that may provide a clue. You can try changing the router channel (which affects nearby Arlo base stations) or move the base away from your router to see how that affects anything.
jguerdat, thanks for your response! Could you recommend a good WiFi Analyzer for iOS that can provide what channels are in use. I have tried "Fing" and Network Analyzer (by Techet). Neither one displays channel usage.
Currently my base station is about 6' from my router. Could being that close cause interference?