Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: Viewing cameras from a desktop computer

Reply
Discussion stats
  • 8 Replies
  • 377 Views
  • 0 Likes
  • 3 In Conversation
IverMike
Aspirant
Aspirant

It shocks me that you cannot use a desktop computer to view your cameras with any platform other than Safari.    How can this be?  What is Arlo doing to not fix this?  I spoke with customer service about this and they suggested I review this link for software that will work.  Check out the massive red on this list.  https://caniuse.com/hevc

Model: VMC2030 | Arlo Essential Spotlight Camera
TomMac
Guru Guru
Guru

I use Fire Fox and Chrome... both work maybe don't understand your issues

--------------------------------------
Morse is faster than texting!
--------------------------------------
IverMike
Aspirant
Aspirant
I cannot view on Chrome, when I push the play button to view, it just has a long delay then error. In reaching out to Arlo customer service, they sent me the link I posted and told me I needed to find an browser that would.
JamesC
Community Manager
Community Manager

IverMike,

 

What error are you receiving? Could you provide a screenshot?

 

JamesC

IverMike
Aspirant
Aspirant

2021_01_05_13_13_22_Greenshot.jpg

 

JamesC
Community Manager
Community Manager

IverMike,

 

This isn't a browser issue. Try moving temporarily moving the camera closer to your base station/router and attempt to stream again. Do you still get the same error?

 

JamesC

IverMike
Aspirant
Aspirant

It is not a connection issue.  I can watch it on my phone's arlo app all day if I want.  I cannot view it from Chrome.  I get that error repetitively when I push the play button to see live time video.  Only a problem on my desktop.

JamesC
Community Manager
Community Manager

IverMike,

 

Do you have any virus protection software or popup blockers enabled?

 

JamesC

IverMike
Aspirant
Aspirant

will try disabling

 

Discussion stats
  • 8 Replies
  • 378 Views
  • 0 Likes
  • 3 In Conversation