Arlo|Smart Home Security|Wireless HD Security Cameras
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Re: Setting up account

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Strike31120
Aspirant
Aspirant
Hi just got this device. I set up my account and invited my wife. She also set up an account but when she logs in it asks her to set up a new device. How does she connect to the device I already set up?
Model: VMC2030 | Arlo Essential Spotlight Camera
JamesC
Community Manager
Community Manager

Strike31120,

 

You need to utilize the grant access feature as instructed here: How do I add friends to my Arlo account?

 

JamesC

Strike31120
Aspirant
Aspirant
I did this before sending the invite. When she opened the email it instructed her to create an account which she did. Then after logging in her only option was to install a new device. Do I go through the same set up again? On my phone it still shows her as pending.
JamesC
Community Manager
Community Manager

Strike31120,

 

She must log in using the link provided in the email. If she already has an account, she should open the link and using her existing login informaiton.

 

JamesC

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  • 2 In Conversation