Arlo|Smart Home Security|Wireless HD Security Cameras
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Essential Spotlight erratic/no charging

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Adksi11892
Apprentice
Apprentice

Got this before christmas and it won’t charge correctly, I’ve used the cable that came with it and other good cables and various chargers.  I left it on charge for 2 days and it didn’t charge up over about 20%, then today I got it up to 93% but it would not fully charge so I factory reset and deleted it from the app.  Added it again and it then says 2%.  Am sending back to amazon.

 

It’s on firmware 1.080.23.3_26_15c46408

Model: VMC2030 | Arlo Essential Spotlight Camera
JamesC
Community Manager
Community Manager

Adksi11892,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

Adksi11892
Apprentice
Apprentice

Already returned for free instead of having to pay shipping to send it back to arlo.

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