Arlo|Smart Home Security|Wireless HD Security Cameras
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alexishu
Aspirant
Aspirant

I'm experiencing the title issue, I tried to setup the cam via mobile app and computer, but both failed.

The blue light of the cam either flash about 30 seconds and then off or flashing rapidly with amber light after 2 mins...

I tried the factory reset and then pair up again, but still no luck.

 

 Anyone have same experience? How can I fix it?

8 REPLIES 8
JamesC
Community Manager
Community Manager

alexishu,

 

Try charging the camera first and then attempt to sync again once it is fully charged. Do you still experience the same behavior?

 

JamesC

alexishu
Aspirant
Aspirant

Tried to charge it for a day and then sync again, but still the same.. 😞

JamesC
Community Manager
Community Manager

alexishu,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

Seedmonds
Aspirant
Aspirant

Hold down button until light flashes Orange, Then try again.

FAECU
Aspirant
Aspirant

Same problem here! im in contact with TS and so far no solution! bought 3 cameras and all 3 have the same problem. Did you got any solution?

JamesC
Community Manager
Community Manager

FAECU,

 

Are you trying to sync to a base station/smarthub or directly to your WiFi network?

 

JamesC

FAECU
Aspirant
Aspirant
Directly to wifi, i dont have a base station/smarthub
JamesC
Community Manager
Community Manager

FAECU,

 

Be sure the cameras are fully charged, try factory resetting and then attempt to sync again.

 

To factory reset your camera, take a look here: How do I factory reset my Arlo wire-free camera?

 

JamesC