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Cannot get other two arlo essential spotlight cameras to connect to WIFI.

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MICAHMAN
Follower
Follower

I am having the worst time with my three cameras. Only one of them will connect. I cannot get the other two to be discovered. I know I am connected to a 2.4GHz network (Verified). I can scan the QR code, and I get the chime. After that, it times out, blink amber rapidly and shuts off and stops trying to connect, and i would press the sync button again, at which point it would just search for two minutes before saying it could not find a device and i would start over again. I have tried PC, android, and IOS. Nothing is working. I have looked all over the forums, and have even tried getting Arlo involved. I have not even gotten an email back from them. Is there anyone else who has had this problem?

Model: VMC2030 | Arlo Essential Spotlight Camera
JamesC
Community Manager
Community Manager

MICAHMAN,

 

Try factory resetting the cameras before going through the sync process. To factory reset, following the instructions listed here: What is the button on the bottom of my Arlo Essential wire-free camera?

 

JamesC

Lightneen
Aspirant
Aspirant
I'm having the same issue with 2 essential spot light cameras. After chime they won't finish the update or find the camera. Can't get online
Model: VMC2030 | Arlo Essential Spotlight Camera
JamesC
Community Manager
Community Manager

Lightneen,

 

Have you attempted the factory reset process outlined in the article above?

 

JamesC

Ddouble
Aspirant
Aspirant

I am experiencing pretty much the same problem with my new essential camera. I have not been able to get it to connect no matter what I have tried. I have tried various phones, two different 2.4GHz WiFi networks, Uninstalled and reinstalled the app, and reset the camera several times. I follow the procedure, the camera chimes when viewing the QR code, but the camera is never found. I have verified that my phone is connected to the 2.4GHz network.

 

I tried to use the livechat support. But after waiting and giving my info to someone who redirected me, I saw my chat was ended with a message that no product specialist was available. This is frustrating. I was planning on purchasing more of these once I proved one out. Not looking good!

Model: VMC2030 | Arlo Essential Spotlight Camera
Ddouble
Aspirant
Aspirant

I figured I would give an update. I tried the livechat option again, and I was able to chat with a real live technician. We were making some progress when I managed to lock up my Chrome browser and lost the chat session. AT that point it we were about to look at the wireless access point settings I was using. I went to try to find the admin password for the WAP and my wife asked me what I was doing. She decided that she wanted to try it. So, she downloaded the Arlo app to her new Samsung phone and tried to sync with the camera. Amazingly, it connected right up and was able to configure the camera. Now I had already tried my old HTC 10 as well as my LG V35 with zero success. I have not even tried to figure out what exactly the problem was. Bottom line is that the camera is connected and working. 

pdschee
Aspirant
Aspirant
Same problem. Just did a factory reset. Holding sync button down 10-15 seconds and waiting for 3 flashes of the amber light. Tried syncing and it worked
Model: VMC2030 | Arlo Essential Spotlight Camera
Bart85
Aspirant
Aspirant
Even after factory restart, I cannot connect my camera
Model: VMC2030 | Arlo Essential Spotlight Camera
JamesC
Community Manager
Community Manager

Bart85,

 

At what point are you experiencing an issue? What LED behavior are you seeing?

 

JamesC

Jcnbaseball13
Aspirant
Aspirant
I have done 3 other cameras and all synced just fine. I get to the last one and i turn on camera it blinks blue, I scan QR code it chimes, it starts searching for camera. The camera blinks blue roughly 10 times then just stops and it keeps searching until it says it can’t find anything. I have factory reset by holding down for 10 to 15 seconds it blinks amber 3 times, then I tried it and still nothing. I’ve plugged it in to charge and the led light is solid blue. I’ve tried to get closer the WiFi router. I’m not sure where to go from here.
Model: VMC2030 | Arlo Essential Spotlight Camera
pdschee
Aspirant
Aspirant

Not sure, if you have the camera on the Arlo ap as a set up camera , remove it and then factory reset and then add it back on the Arlo ap.

Jcnbaseball13
Aspirant
Aspirant
It won’t connect to app at all. Brand new. I reset it last night Again going to see if it works when I get home
Discussion stats
  • 11 Replies
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  • 7 In Conversation