Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo Essential taking so long to connect to live feed

Reply
Discussion stats
  • 1 Reply
  • ‎2020-07-10 01:58 PM
  • 1818 Views
  • 1 Like
  • 2 In Conversation
Trev08
Initiate
Initiate
‎2020-07-10 01:58 PM
I recently bought an Arlo Essential Camera. When I first connected it, it says full signal strength. It still shows full signal strength. I am able to use my siren. It catches motion, but it takes forever for connect to live. Sometimes it even says “failed to connect. Try again.”??
Labels:
Reply
Message 1 of 2
1,818
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2020-07-10 02:04 PM

Trev08,

 

This is generally a symptom of a connectivity issue between the camera and the base station/SmartHub. Try moving your base station/SmartHub as far away from your router as possible. Elevating it may also help improve signal strength and reduce potential WiFi interference.

 

Test again to see if you experience the same behavior.

 

jamesC

0 Likes
Reply
Message 2 of 2
1,817
Discussion stats
  • 1 Reply
  • ‎2020-07-10 01:58 PM
  • 1819 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.