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Arlo Essential loses connection all the time

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Tutor
Tutor

Arlo Essential loses connection all the time had this for less then a week and it was great the first 3 days, but now it stops working without a notice and the signal strength is all the way strong like the other 6 i have they are older but work good. 

also when i try to use the live function it just spins for infinite time and never connects, then out of the blue after missing many events and for hours ive noticed it will pickup an event.

i tested this last night and walked all around for 30 minutes and it never saw a thing.. totally worthless to me. and ide like to return it till you get them to work better.

Model: VMC2030 | Arlo Essential Spotlight Camera
Community Manager
Community Manager

Stevesteffen,

 

The symptoms you describe indicate an interference or signal strength issue. Is the camera connected directly to your home network or is it synced to a Base Station or SmartHub. How far  away is it?

 

JamesC

Tutor
Tutor

The camera will not connect to the base station and i was told it would, it is not a signal issue because it says full strength at all times and the old pro camera never had a single issue with signal as well, i already thought and troubleshot the simple stuff. i am an IT person and not a beginner i have had Arlo for 2 years and setup took me minutes to complete and has worked decently for those years. 

this camera just stops working and still says connected for hours then works again. the app just circles for infinite times when it stops working, it is the only one that does this and its only 6 days old

Community Manager
Community Manager

Stevesteffen,

 

I recommend that you contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

Aspirant
Aspirant

Did you ever get this resolved? I have the exact same issue. Signal str indicates full str, but the camera continues to lose sync. I have to actually remove the device and reconnect the device and set up my rules again. This happens about 1x per week. I'm connected to the base station.

Aspirant
Aspirant

I have the same issue always having to resync cameras. Did either of ya'll find a solution. I have contacted support many times for this they get it to work and then week later I'm back on phone with support

Model: VMC2030 | Arlo Essential Spotlight Camera
Community Manager
Community Manager

CM8,

 

How far is the camera from your base station/router? What does the signal strength icon show?

 

JamesC

Tutor
Tutor

After trying 3 cameras the battery on all 3 never lasted more then 2 weeks,and it lost connection so much i missed 7 package drop offs in all i returned the last camera and will not be using Arlo anymore. apologies for giving up on them but its very important now days to have your packages kinda protected. Knowing they came and being able to keep an eye on them till home was the main reason i got the Arlo setup. thx for the help i did get but i was always asked the same questions and no one ever really listened to me. i am a tech/PC networking person and there was never issues on my network, distance and signal was very high and i have a mesh system with 4 points. just a note.

hope others have netter luck then i did with the essentials cameras.

Model: VMC2030 | Arlo Essential Spotlight Camera
Aspirant
Aspirant
Im having the same issues, 5 arlo essentials connected direct to router, all have strong max connection, they worked perfect for the first 2 months and then in the last month they have just been constantly dropping out seemingly randomly, no change to my network.

Sometimes they show offline and no connection to any network and then just reconnect a minute later or an hour, other times they stay disconnected until i hard reset the camera and resync it to the router.

Honestly so dissapointed with the product, especially when paying for a monthly subscription to the service.
Model: VMC2030 | Arlo Essential Spotlight Camera
Community Manager
Community Manager

SLIMJOE3,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

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